Tel: 86-755-83013088 Email:
FAQ
Frequently Asked Questions

Below you will find a number of frequently asked questions. We hope we can answer your questions here, but if not please call 0086-755-83013088 or email us sales@cxda.com and a sales associate will be more than happy to assist you.

Sales FAQ's
1. Can I order online?
2. What is your minimum order?
3. What payment methods do you offer?
4. Do I need an account to order from Chuangxinda Electronics?
5. What is your price matching policy?
6. How long is my quote good for?
Quality FAQ's
1. What is the warranty on the parts you sell?
2. What quality standards does your company meet?
3. I have received faulty or counterfeit products from other distributors, how do I know Chuangxinda Electronics parts are good?
4. Is your company ISO certified?
Website FAQ's
1. How do I use your part search utility?
Shipping FAQ's
1. Do you ship internationally?
2. Do you drop ship?
3. Can you ship on our UPS, FedEx or DHL account?
4. I placed an order who do I call to get tracking information?
Excess Inventory FAQ's
1. I have excess inventory in my warehouse that I would like to sell, who do I contact to discuss your options?
Answers
1. Can I order online?

No, we don't sell directly off our website, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. So we ask you to call us at 86-755-83013088 or submit a request for quote and one of our sales associate will contact you with price and delivery promptly.

2. What is your minimum order?

Our minimum order for in-stock items is $10.00usd and non-stocked items is $100.00usd

3. Do you accept Paypal?

Yes, we accept Paypal, our Paypal No is .

4. What payment methods do you offer?

We accept payment via Paypal, COD, wire transfers Western Union ,Escrow.

5. Do I need an account to order from Chuangxinda Electronics?

No, we sell to anyone with a valid resale permit or end users that need products for repairs and research.

6. What is your price matching policy?

We guarantee that we will meet or beat any reasonable price. We understand that you have many options in the independent distributor market but we want to be your strategic partner all purchases. So if you are offered a better quote than ours, please contact us and allow us to see if we can meet or beat your best price. This way you get the price you want and the Chuangxinda quality and customer service you have come accustomed to.

7. How long is my quote good for?

The quote you receive from us is good for 24 hours, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. In most cases if you come back in 2-10 days and the parts that we quoted you are still available we can honor our quote. In other cases you might come back to order the parts and the lot of parts we were offering have been sold. We advise you to let your sales associate know when you plan on buying the parts and we can look at putting a hold on them until you are able to issue a hard copy purchase order.

8. What is the warranty on the parts you sell?

All parts sold by Chuangxinda carry a 30 day form, fit and function guarantee. All our parts come with our own Certificate of Conformance that guarantees the parts will meet all of the manufactures specifications. If the parts you receive don't meet the form, fit and function specs of the manufacturer we will replace the parts or refund your money. Our policy is; if the parts are rejected on incoming inspection for non-functional reasons you need to contact us within 5 business days to request a RMA. If you have any failures or problems with the parts during production, installation or testing please fill out a RMA Request Form and fax it to 86-755-830957975 within 30 days of receipt of the parts.

9. What quality standards does your company meet?

We are open to onsite quality facility inspections for all our customers.

10. I have received faulty or counterfeit products from other distributors, how do I know Chuangxinda Electronics parts are good?

We currently are an approved vendor for Raytheon, Boeing, Northrop Grumman, Lockheed Martin, NASA, Motorola, Sanmina-SCI, and a number of other very large companies. We have been in good standing with all of them for over 6 years. and all our vendors adhere to the same quality standards that we do. We have a number of testing facilities at our disposal and have on-site counterfeit screening capabilities. Our reputation has been built on providing quality parts and customer service you can count on.

11. How do I use your part search utility?

It's simple, just enter the manufacturer part number into the search box and click “Search”. You will get a set of results (or if there is only one match you will be taken directly to the item detail page), locate the part you are looking for then click “Select”. This will take you to the item detail page where you can see the quantities that we have in-stock and available to us. Then you can submit a request for quote and a sales associate will contact you shortly with price and delivery.

12. Do you ship internationally?

Yes, we can ship anywhere you would like. If your order is paid by wire transfer or Paypal we can ship it on your shipping account number, to ensure you are getting the best rates and this allows you to handle the export/import taxes.

13. Do you drop ship?

Yes, we can ship anywhere you would like. If your order is paid by wire transfer we can ship it on your shipping account number, to ensure you are getting the best rates and this allows you to handle the export & import taxes.

14. Can you ship on our UPS, FedEx or DHL account?

Yes, if your order is paid by wire transfer we can ship your order to any location you desire and are able to ship it using your shipping account number to ensure you get your negotiated rates.

15. I placed an order who do I call to get tracking information?

You should call your sales associate that you placed your order with, he/she can provide you with the tracking information over the phone. If you are unable to get a hold of your sales associate then feel free to call 86-755-83013088, then press and ask the operator to provide you the information you need.

16. I have excess inventory in my warehouse that I would like to sell, who do I contact to discuss your options?

If you have excess inventory that you are looking to sell or consign you can call 86-755-83013088 to speak with Catherine or Excess Inventory Manager, you can email your list to or fax your list to 86-755-83957975 make sure you include all your contact information and some one will contact you shortly to discuss your options.

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